Privacy Policy

By using the Tradomatix website and services, you agree to be bound by the terms of this Privacy Policy (“Policy”).
If you do not agree with this Policy, please do not access the Website or use the Tradomatix Product.

Tradomatix (“TRADOMATIX”, “we”, “our”, “us”) is committed to maintaining the confidentiality, integrity, and security of your Personal Information.

“You” and “your” refer to visitors to the Website and/or Users (as defined below), as applicable.

We strongly recommend that you return to this page periodically to review the most current version of this Policy.

1. Definitions

Account
The account created by a User on the Website after successful registration.

Authorized Representative
An employee, director, or other authorised representative of an Organisation who is specifically authorised to register on the Website on behalf of the Organisation to apply for or use the Tradomatix Product.

Personal Information
Any information that can be used to identify you or from which you are identifiable. This includes, but is not limited to, your name, phone number, and email address.

Processing
All activities related to handling Personal Information, such as collecting, recording, holding, storing, organising, adapting, altering, retrieving, using, disclosing, transmitting, transferring, disseminating, making available, aligning, combining, correcting, erasing, or destroying Personal Information, whether by Tradomatix or by third parties.

Tradomatix Product
Our proprietary technology or such other services purchased or subscribed to by the Organisation, whether through the Website or otherwise.

Usage Information
Information automatically collected about how you access and interact with the Tradomatix Product and the Website.

User
Any Authorized Representative or Organisation (as the case may be) that is registered on the Website for use of the Tradomatix Product.

User Data
Any Personal Information submitted by the User or by the Authorized Representative on behalf of the User, to or in relation to the Tradomatix Product.

Website
The domain www.tradomatix.com and any associated subdomains.

2. Information We Collect

2.1 User-Provided Information

This Policy applies to User Data that you provide to us, such as your name, email address, contact number, and any other details you submit when you:

• Register for an Account

• Apply for or use any Tradomatix Product

• Communicate with us via email, forms, or support channels

2.2 Information We Automatically Collect

When you access or use the Website or Tradomatix Product, we automatically collect Usage Information, which may include:

• Browser type and version

• Pages visited, features used, and the date and time of your visit

• Referring URLs and general location

We may use technologies such as cookies, browser storage (e.g., HTML5), web beacons, and similar tools to collect and store this information.

2.3 Third-Party Web Cookies and Buttons

We may display third-party content (including advertisements) on the Website. These third parties may use cookies, web beacons, or similar technologies to obtain data in connection with your viewing of their content.

We may also implement third-party buttons (such as “like,” “share,” or social media buttons) that may function as web beacons even if you do not interact with them.

Information collected through third-party web beacons and buttons is collected directly by those third parties and is subject to their own privacy policies, not this Policy.

3. Consent

3.1 Marketing and Communication

By providing your User Data, you consent to Tradomatix (including its marketing channels) contacting you through:

• SMS

• Phone calls

• Email

• Push notifications

• Social media

• Other communication channels used by Tradomatix from time to time

These communications may relate to:

• Information about the Tradomatix Product

• Product knowledge and updates

• Promotional offers on the Website

• Other offers and information from Tradomatix

If you do not wish to receive such communications or wish to withdraw your consent, you may contact our privacy officer using the details provided in Section 10.

3.2 Consent to Provide User Data

Your use of the Website and/or Tradomatix Product may require you to provide or upload User Data. By doing so, you consent to our Processing of such User Data in accordance with this Policy.

4. How We Use the Information We Collect

We use User Data and Usage Information for the following purposes:

4.1 Providing and Operating the Tradomatix Product

• To operate, maintain, enhance, and provide all features of the Tradomatix Product

• To provide services and information you request

• To respond to comments, queries, and support requests

• To process and deliver entries, rewards, or promotions offered via the Website

4.2 Training and Quality

• For training, quality control, and monitoring of our services and support

4.3 Improvement and Analytics

• To understand and analyze usage trends, preferences, and activity patterns

• To improve the Tradomatix Product and Website

• To develop new products, services, features, and functionality

4.4 Communication

• To contact you for administrative or customer service purposes

• To send communications (including updates on promotions, events, and features) relating to products and services offered by us and, where applicable, by third parties

• By agreeing to this Policy, you consent to receiving such communications as described above

4.5 Cookies and Usage Information

We may use cookies and Usage Information to:

1. Personalize your experience (e.g., remember your details and preferences).

2. Provide customized advertisements, content, and information.

3. Monitor and analyze the effectiveness of our Website, Tradomatix Product, and marketing activities.

4. Monitor and aggregate usage metrics such as total number of Users, features used, and pages viewed.

5. Track your interactions, submissions, status, or other activities on the Website.

4.6 Data Retention

We will not retain User Data for longer than is necessary:

• For the purposes for which the information was collected and may lawfully be used; or

• As otherwise required under applicable laws.

Upon deactivation of your Account in accordance with our Terms of Service, we will cease to use your User Data, except to the extent that we are required or permitted to retain such data to satisfy legal obligations or for legitimate business purposes (for example, records, audit, or dispute resolution).

5. When We Disclose or Transfer Your Information

Except as described in this Policy, we will not disclose your User Data to third parties without your consent. We may disclose information to third parties (which may be located anywhere in the world, where permitted by law) in the following circumstances:

5.1 Service Providers and Partners

We may work with third-party service providers to support our operations, such as:

• Website and application development

• Hosting and infrastructure

• Maintenance and support

• Analytics, marketing, and customer communication tools

These third parties may have access to Personal Information as necessary to perform their services for us. We limit the information they receive to what is reasonably necessary and require them to maintain the confidentiality and security of your information.

5.2 Corporate Transactions

User Data may be disclosed or transferred as part of a corporate transaction, including:

• Merger

• Acquisition

• Sale of assets

In such cases, your information may be transferred to an acquirer, successor, or assignee as part of business assets.

5.3 Business and Marketing Purposes

We may share aggregated, anonymised, or otherwise non-personal information with third parties, for purposes including:

• Compliance with reporting obligations

• Business or marketing analytics

• Helping third parties understand our Users’ interests, habits, and usage patterns relating to our programs, content, services, advertisements, and features

5.4 Legal Requirements

We may disclose User Data if required to do so by law or in good-faith belief that such action is necessary to:

• Comply with applicable laws and regulations

• Respond to a court order, government request, subpoena, or warrant

• Cooperate with law enforcement agencies or other governmental authorities

• Protect our rights, property, or safety, or that of our Users or the public

5.5 With Your Consent

In addition to the above, we may share specific types of User Data with third parties in other limited circumstances where we have obtained your explicit consent.

6. Your Privacy Choices

You may choose not to provide certain information to us. However, this may limit your ability to use some features and functionality of the Website or Tradomatix Product.

6.1 Access, Correction, and Deletion

You may update, correct, or delete your Account information and preferences at any time via your Account settings on the Website.

If you wish to:

• Access, amend, or delete any User Data you have shared with us; or

• Withdraw consent that you have given under this Policy,

you may contact us using the details provided in Section 10.

Please note:

• Changes will be reflected in our active systems within a reasonable time.

• We may retain certain information for backups, archiving, fraud prevention, analytics, and to comply with legal obligations or where we otherwise reasonably believe we have a legitimate reason to do so.

6.2 Marketing Communications

If you receive commercial or promotional emails from us, you may unsubscribe at any time by:

• Following the instructions in the email; or

• Contacting us using the details in Section 10.

We may also allow you to manage the nature and frequency of promotional communications through your Account settings.

Please note:

• It may take up to ten (10) business days to process your request. You may continue to receive some promotional communications during this period.

• Even after you opt out of commercial messages, you will continue to receive important administrative and service-related communications related to any Tradomatix Product you have applied for or are using.

7. Data Security

We use physical, technical, and managerial safeguards designed to protect the integrity and security of the information we collect and maintain, as required by applicable law. We implement up-to-date standards and practices for processes supporting the development and delivery of the Tradomatix Product.

However, please be aware:

• No method of transmission over the internet or method of electronic storage is completely secure.

• We cannot guarantee that your information will never be accessed, viewed, disclosed, altered, or destroyed due to a breach of our safeguards.

8. Confidentiality of Login ID and Password

You are responsible for maintaining the confidentiality and security of your Account login ID and password. You must not share these credentials with any third party.

If you believe your login credentials have been compromised or made known to others, you must contact us immediately at [email protected].

We are not responsible for any loss or damage arising from unauthorized access to your Account using login credentials obtained from you or through your breach of this Policy.

9. Changes and Updates to this Policy

We may amend or update this Privacy Policy from time to time. We encourage you to review this page periodically to stay informed of any changes.

Where appropriate, we may provide you with notice of material changes (for example, by email or through the Website).

Your continued use of the Website or Tradomatix Product after any changes to this Policy constitutes your acceptance of the updated Policy. If you do not agree with the updated Policy, you must stop using the Tradomatix Product and Website.

10. Contact Us

If you have any questions, concerns, or requests in relation to this Policy or our data practices, you may contact our privacy officer at:

Email: [email protected]